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Shipping & Handling
COVID-19 SHIPPING UPDATE
Due to reduced air traffic international orders may incur delays. You can find out more information on your country's current service delays hereNotice about shipping
We offer shipping international using Small Packet or EMS by Japan Post shipments for now. We think it is most reliable shipping way in COVID-19 situation. We will reconsider about more better shipping way when If shipping return to normal.
International shipping charges
International shipping available.
Shipping costs are calculated by weight.
If you choose your shipping location in 'Shipping Method', you can confirm exactly shipping costs before payment.
Asia1(China, South Korea, Taiwan, Republic of Indonesia) : from over 870 JPY
Asia2(excluding China, South Korea, Taiwan) : from over 870 JPY
Oceania(Australia/New Zealand) : from over1,030 JPY
Canada/EUROPE: from over3,650 JPY
NORTH AMERICA : from over 4,460JPY
We attempt to have all orders processed and shipped within a couple of business days. Delivery times can vary based on location, please allow longer for regional and international orders.
Taxes & Duties
Please note customs duties and foreign taxes may be payable before your order is cleared by customs. THOUFUN will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.
Returns / Exchanges / Cancellations / Refunds
Please understand that we do not accept cancellation of orders. In the unlikely event that there is a defect in the product, we will respond in good faith as follows.
If the delivered product is defective
We make every effort to ensure the quality of our products, but if you find any defects in the delivered products, please contact us within 8 days after the products arrive. After confirming the contents, we will promptly replace it with a non-defective product. We propose other way when if out of stocks. Please contact us from " CONTACT US".
In the following cases, it will not be exchanged
・More than 8 days have passed since the products arrived.
・Products that have been repaired, used, washed, cleaned, etc.
・ Products that have scratches, stains, or odors such as cigarettes or perfume
・There is no price tag.
・There is no receipt.
Return of sale items
Sale items are final and cannot be returned for a refund or exchange except for defective products. Size guides can be found on all product pages. We recommend choosing carefully to avoid disappointment. If you have any questions please contact us at " CONTACT US".